Our apps have their own settings and these settings directly impact what data is uploaded and the frequency of those.
Let us know if you have any questions or concerns.
What kinds of information do we collect?
The information that we collect depends upon the settings that you choose.
Things you do and information you provide
We collect information details when you use our Services, including when you sign up for an account, install one of our apps, buy and attach subscriptions and create issues such as defects, enhancements or questions.This can include information in or about the content you provide, such as the location of a photo, recorded phone calls or surroundings or the date another kind of file was created.
We also collect information about how you use our Services, such as the types of content you keep or delete or the frequency and duration of your activities.
If you use our Services for purchases or financial transactions (such as when you buy a subscription), we collect information about the purchase or transaction. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing and contact details.
However, we do not store your credit card details on our servers. Note that payment processors (e.g. Paypal, Stripe) may keep these details.
Information uploaded from monitored devices
Installing our ProtectMe app on any of your devices necessarily means that the following data will be uploaded from those devices,depending upon your monitoring settings.
Data Uploaded Automatically
- Device Status (e.g. battery, network connections, network operators, resources, etc)
- Sent and received Text Messages
- Call History, including Incoming, Outgoing and Missed Calls including durations
- Location History
- Multimedia files created by the front or back camera by device user
- Multimedia files created by the front or back camera automatically based upon account settings
- Multimedia files sent or received via certain social media apps
Data Uploaded On Demand
- Recorded Surrounding Files
- Screen captures
- Updated device locations
- Remote photos
- Remote videos
How do we use this information?
We are passionate about creating engaging and customized experiences for people. We use all of the information we have to help us provide and support our Services. Here's how:
Provide, improve and develop Services
We are able to deliver our Services and make suggestions for you by using this information to understand how you use and interact with our Services.
Communicate with you
We use your information to send you marketing communications,communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us. You can Opt out from receiving the marketing emails at any time.
Promote safety and security
We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption.
How we won't use this information!
We will not sell or market the email addresses or other collected personal information of registered Users to third parties.
We will not view the data or files that you backup using the Service.
We may view meta data (upload dates/times and content types, but not your file contents) to provide technical support.
How is this information shared?
Sharing On Our Services. People use our Services to connect and share with others. We make this possible by sharing your information in the following ways:
People you share and communicate with
When you share and communicate using our Services' Guest Account feature, you choose the audience who can see what you share. For example, when you share specific content from a monitored device, you select the audience for the content, such as a family member.
When your device is lost or stolen and you allow a network operator to track its location
When you report a device as lost or stolen, you can optionally choose to allow your service provider to track your device via our Services.
If the ownership or control of all or part of our Services or their assets changes, we may transfer your information to the new owner.
How can I delete my device data or my account?
All device data can be deleted in groups or individually. This deletes the data from our servers, not your device. The information on our servers is only a copy of what was uploaded from the device.
Whenever you delete a device from your account, all data uploaded from that device is permanently deleted from our systems. This is an unrecoverable act. However we still keep device level information (device name, device id...)
If you want to delete your account you can make request IYC to remove the data. You may be required to fill out the Erasure Request Form (Sign in to www.ifyoucan.com
or to IYC Dashboard app -> go to Account Settings -> Request for Account Deletion) and provide sufficient information for IYC to be able to identify you.
How do we respond to legal requests or prevent harm?
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm.
How to Contact Us
Please contact us about this Policy, your Personal Data, our use and disclosure practices, or your consent choices by email at firstname.lastname@example.org
. If you have any concerns or complaints about this Policy or your Personal Data, you may contact IYC’s Data Protection Officer by email at email@example.com
. You can also mail us to:
If You Can Company Limited
8th Floor, On Hing Building, 1 On Hing